leadership Tag

Civility's Big 3 The Big 3 (fundamentals) of civility is straightforward, and perhaps that’s why it took me a while to write this post. Smile Build Relationships Listen The fundamentals couldn’t possibly be so simple to understand given how difficult it seems for people to recognize and...

There are several types of “I’m sorry’s” and research reveals four to six characteristics of a sincere apology. When you include at least three of these characteristics the positive effects on the relationship, and even your health, are impressive. A sincere apology can be linked...