Civility Fundamental #2 My previous post shared the importance of smiling (1st Fundamental) and that a smile is good for our health and our careers. Smiling is also a great way to build relationships, so slap on a smile and let’s get started. Building relationships in today’s...
Civility's Big 3 The Big 3 (fundamentals) of civility is straightforward, and perhaps that’s why it took me a while to write this post. Smile Build Relationships Listen The fundamentals couldn’t possibly be so simple to understand given how difficult it seems for people to recognize and...
Civility Civility encompasses numerous behavioural and cultural norms. Civility is the foundation of society and has been a topic of conversation and debate going back as far as Confucius, Plato, and Lincoln. Civility is inexorably linked to manners, etiquette, respect, rudeness, bullying, and harassment. Civility is defined...
If I asked you to define civility, what would you say? Most answers have a combination of demonstrating good manners, being nice, being polite, or waiting to speak. If I asked you to define incivility, what would you say? The opposite of the above: no manners,...
We all have a bias - at least one - and sometimes many. Most of us try to hide, change, or rationalize the biases we have because the word ‘bias’ tends to have a negative connotation. As a business leader, it is essential to learn about...
No Response is A Response I recently read an article about ‘ghosting’ in the workplace. Ghosting had been defined, as “no response is a response.” The term is usually used about dating and is akin to being stood up. I was disappointed, perhaps naively so, to...