Workplace Culture

Civility's Big 3 The Big 3 (fundamentals) of civility is straightforward, and perhaps that’s why it took me a while to write this post. Smile Build Relationships Listen The fundamentals couldn’t possibly be so simple to understand given how difficult it seems for people to recognize and...

We all have a bias - at least one - and sometimes many. Most of us try to hide, change, or rationalize the biases we have because the word ‘bias’ tends to have a negative connotation. As a business leader, it is essential to learn about...

No Response is A Response I recently read an article about ‘ghosting’ in the workplace.  Ghosting had been defined, as “no response is a response.” The term is usually used about dating and is akin to being stood up. I was disappointed, perhaps naively so, to...