Civility Fundamental #3 ‘Listening (the first competence of leadership) is not a skill; it is a discipline. All you have to do is keep your mouth shut.’ - Peter Drucker To truly listen to another person means you are focused on their words, body language, the tone...
Civility Fundamental #2 My previous post shared the importance of smiling (1st Fundamental) and that a smile is good for our health and our careers. Smiling is also a great way to build relationships, so slap on a smile and let’s get started. Building relationships in today’s...
Civility's Big 3 The Big 3 (fundamentals) of civility is straightforward, and perhaps that’s why it took me a while to write this post. Smile Build Relationships Listen The fundamentals couldn’t possibly be so simple to understand given how difficult it seems for people to recognize and...
Civility Civility encompasses numerous behavioural and cultural norms. Civility is the foundation of society and has been a topic of conversation and debate going back as far as Confucius, Plato, and Lincoln. Civility is inexorably linked to manners, etiquette, respect, rudeness, bullying, and harassment. Civility is defined...
Concept: Systems thinking is a concept that assists individuals in understanding where they fit and what role they are fulfilling in any given situation: the part of an employee, family member, and global citizen. A ‘system’ is defined as: How your job fits into the latest...
There are several types of “I’m sorry’s” and research reveals four to six characteristics of a sincere apology. When you include at least three of these characteristics the positive effects on the relationship, and even your health, are impressive. A sincere apology can be linked...
If I asked you to define civility, what would you say? Most answers have a combination of demonstrating good manners, being nice, being polite, or waiting to speak. If I asked you to define incivility, what would you say? The opposite of the above: no manners,...
When you are in a meeting, go for lunch with a colleague or friend, sitting on the couch after a long day, how are you engaging with the people around you? Moreover, if you are by yourself, how can you engage with others? “People are craving...