Blog

There are several types of “I’m sorry’s” and research reveals four to six characteristics of a sincere apology. When you include at least three of these characteristics the positive effects on the relationship, and even your health, are impressive. A sincere apology can be linked...

We all have a bias - at least one - and sometimes many. Most of us try to hide, change, or rationalize the biases we have because the word ‘bias’ tends to have a negative connotation. As a business leader, it is essential to learn about...

No Response is A Response I recently read an article about ‘ghosting’ in the workplace.  Ghosting had been defined, as “no response is a response.” The term is usually used about dating and is akin to being stood up. I was disappointed, perhaps naively so, to...

When you are in a meeting, go for lunch with a colleague or friend, sitting on the couch after a long day, how are you engaging with the people around you? Moreover, if you are by yourself, how can you engage with others? “People are craving...