Author: Kellie Donohue

There are several types of “I’m sorry’s” and research reveals four to six characteristics of a sincere apology. When you include at least three of these characteristics the positive effects on the relationship, and even your health, are impressive. A sincere apology can be linked...

We all have a bias - at least one - and sometimes many. Most of us try to hide, change, or rationalize the biases we have because the word ‘bias’ tends to have a negative connotation. As a business leader, it is essential to learn about...